Cancellation Policy

Madeira Off Road Tours Cancellation Policy:

We understand that plans can change. We aim to be fair to our customers while protecting our business from last-minute cancellations.

Refunds and Fees:
• Full Refund: Cancellations made at least 24 hours before the scheduled tour will receive a full refund.

• Exceptions: If you are arriving by cruise ship and, due to unforeseen circumstances such as adverse weather conditions or other factors beyond your control, your ship is unable to dock, you will be entitled to a full refund.

• No Refund: Cancellations made within 24 hours of the tour are not eligible for a refund and the full tour cost will be charged.

• No-Shows: There is no refund for no-shows.

Company-Initiated Cancellations:
• If the tour is canceled by the Company due to unforeseen circumstances, such as severe weather, all payments will be refunded in full.
How to Cancel:
• All cancellations must be submitted in writing via email to ([email protected])

• Or via whatsapp/Phonecall +351 963652585

• The cancellation request must be made by the person who originally booked the tour.